We often follow other contractors who use very suspicious techniques. In one instance, an elderly women went without heat for almost 2 years because of a contractors blunder. When called for things like this we take a lot of pictures and encourage the customers to file complaints with the Arizona Registrar of Contractors to preclude others from being victimized.
In this instance, we emailed the company on her behalf and are happy to say that, at my strong suggestion, the company refunded her for the work previously completed. We don’t do this for profit we do it because we care about how all customers are treated in this industry which is why we do business the way we do…. Its a reflection on all of us when someone does stupid things.